Refund & Return Conditions Statement
Refund & Return Conditions Statement
Cancellation Rules
Orders may be cancelled before they are processed or shipped.
Full refunds are issued if cancellation is approved before dispatch.
Shipped orders cannot be cancelled.
Return Eligibility
Returns must be requested within 14 days of delivery.
Conditions:
Item unused
Original packaging intact
Proof of purchase required
Contact support before returning goods.
Only one total shipping fee applies.
No restocking charges.
Refund Handling
Refunds are processed after inspection and confirmation.
Approved refunds are returned to the original payment method.
Timing depends on payment provider.
Missing Refunds
If refund is delayed:
Check bank statement
Contact payment provider
Contact bank
Email support:
Return Costs
Return instructions are provided after approval.
Customers cover return shipping for personal returns.
We cover defective or incorrect items.